Flip-The-Switch on Your Self-Service Strategy

The corporate IT self-service portal has to be one of the most touted IT service management (ITSM) advancements of the last decade. It was going to cure most ITSM ills, with the promise of “better, faster, cheaper” IT service delivery and support.

However, many IT self-service portals have failed to deliver on their promises. Thus, the premise of this paper – that the IT self-service portal is dead or “slowly dying on the vine” – is based on historical and more recent data that po ... show more


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