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Flip-The-Switch On Your Self-Service Strategy


The corporate IT self-service portal touted as the cure in delivering against shift-left strategies to meet employees' consumer-world-driven support expectations has failed to deliver on its promises. Data from a HappySignals survey show employees lose an average of 2.7 times more time seeking help on self-service portals over walk-ins. This discourages repeat portal use and has a detrimental effect on outcomes at both an employee and business level.

In this whitepaper, Stephen Mann exam ... show more

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